Welcome to GameXara. Customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds, replacements, cancellations, and returns are accepted for products purchased from https://gamexara.com.

1. Overview

GameXara sells both digital gaming products and physical gaming products.

Our refund and return policy differs depending on the type of product purchased. Please read this policy carefully before placing your order.

2. Digital Products

Digital products include but are not limited to:

• PlayStation (PSN) Gift Cards
• Xbox Gift Cards
• Nintendo eShop Cards
• Steam Wallet Codes
• Xbox Game Pass Memberships
• Game Activation Codes
• Digital Top-ups
• Downloadable Software

Because digital products are delivered electronically and cannot be recovered after delivery, all digital product sales are generally final.

Digital products cannot be returned or refunded after successful delivery or redemption except in the following situations:

• Invalid or non-working activation code
• Duplicate code delivery
• Incorrect product delivered by GameXara
• Verified technical issue confirmed by our support team
• Refund required under applicable consumer protection laws

Customers must contact our support team within 7 days of receiving the digital product.

To investigate the issue, customers may be asked to provide:

• Order Number
• Screenshot or video of the redemption error
• Date and time of redemption attempt
• Platform account region (where applicable)

If the issue is verified, GameXara will provide either:

• Replacement Code
• Store Credit
• Refund (where applicable)

3. Physical Products

Physical products include gaming consoles, controllers, accessories, merchandise, and other hardware sold through GameXara.

Physical products may be eligible for return or replacement if:

• The product is damaged during shipping.
• The wrong item was delivered.
• The product is defective.
• The product has a manufacturing fault.

To qualify for a return:

• The return request must be submitted within 7 days of delivery.
• The product must be unused.
• The product must be returned in its original packaging.
• All accessories, manuals, and invoices must be included.
• Proof of purchase is required.

4. Products That Cannot Be Returned

The following products are not eligible for return unless defective or incorrectly supplied:

• Successfully delivered digital codes
• Redeemed gift cards
• Redeemed activation codes
• Downloaded software
• Opened software activation products
• Products damaged due to misuse
• Products modified by the customer

5. Order Cancellation

Customers may cancel an order only if:

• A digital code has not yet been delivered, or
• A physical product has not yet been shipped.

Once a digital code has been delivered or a physical order has been dispatched, cancellation is generally not possible unless required by applicable law.

6. Damaged or Incorrect Orders

If you receive:

• A damaged product
• An incorrect product
• An incomplete order

Please contact us within 48 hours of delivery.

Include:

• Order Number
• Photos of the package
• Photos of the product
• Video (if available)

Our support team will review your request and arrange a replacement or refund where appropriate.

7. Refund Process

Once we receive and inspect your returned product (if applicable), we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Refunds are processed within 5–10 business days.
• Refunds are issued using the original payment method whenever possible.
• Processing times may vary depending on your payment provider or bank.

8. Exchanges

We replace products only if they are:

• Defective
• Damaged
• Incorrectly delivered

Exchange requests must be submitted within 7 days of delivery.

9. Shipping Returns

Customers returning physical products are responsible for return shipping costs unless:

• We shipped the wrong item.
• The product arrived damaged.
• The product is defective.

Return shipping costs are non-refundable unless the return is due to our error.

Please use a trackable shipping service when returning valuable items.

10. Delivery Policy

Digital products are generally delivered instantly or within 24 hours after successful payment verification.

Physical products are dispatched according to our Shipping Policy. Delivery times may vary depending on your location and courier service.

11. Fraud Prevention

GameXara reserves the right to refuse refunds or returns in cases involving:

• Fraudulent claims
• Abuse of refund policies
• Unauthorized chargebacks
• Violation of our Terms of Service